PRIVACY POLICY FOR INN SUPPLY

When you use our services, you’re trusting us with your information. We understand that this is a big responsibility and work hard to protect your information and ensure that it is not used for purposes unintended by you. At Inn Supply, we are committed to protecting your privacy and confidentiality to ensure that your personal information is collected and used properly, lawfully, and transparently.

WHO WE ARE

We are Inn Supply CT (PTY) Ltd, a company with registration number 2025/662609/07, trading as Inn Supply.

Inn Supply provides guest amenities, snacks, welcome treats, beverages, cleaning supplies, and packaging to hotels, guesthouses, and Airbnbs. We are based in Bloubergstrand, Cape Town, and specialize in offering high-quality products at affordable prices and in smaller quantities, delivered directly to your door.

You can contact us using the details below:

  • Telephone: 073 966 9084
  • Email: Orders@innsupply.co.za
  • Website: https://innsupply.co.za
  • Physical Address: 13 Saxon Cres West Beach Cape Town 
  • Social Media:

WHAT INFORMATION WE COLLECT

We collect the following information from you to ensure we can provide our products and services effectively:

  • Contact details: Including your first name, last name, company name, contact number, email address, name of business, delivery details, country, province, town/city, and postal code.
  • Billing details: To process your orders.

HOW WE USE YOUR INFORMATION

We collect the above-mentioned information primarily to understand your requirements and deliver an outstanding service. In addition, we use this information for the following reasons:

  • For record-keeping and auditing purposes.
  • To confirm and verify your identity and to ensure you are an authorized user.
  • To conduct market or customer satisfaction research in order to improve our products and service.
  • We may send promotional emails about new products and special offers. However, you have the option to unsubscribe from these emails at any time.
  • To detect and prevent fraud and other malpractices.
  • For legal proceedings when necessary.

HOW WE COLLECT YOUR INFORMATION

We collect information through various interactions with our website and services:

  • Contact Form: When you submit a contact form, we collect your first name, last name, company name, contact number, email address, name of business, and delivery and billing details. This information is kept for two years for customer service purposes and is not used for marketing.
  • Comments: When visitors leave comments on our site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help with spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year. We also use cookies to save your login information and screen display choices, and to enhance the user experience by monitoring how many people use our site and for what purposes.
  • Embedded Content from Other Websites: Articles on this site may include embedded content (e.g., videos, images). This embedded content from other websites behaves in the exact same way as if you have visited the other website, and may collect data about you.

WHO WE SHARE YOUR INFORMATION WITH

Your information will be disclosed to our service providers who deliver our products and services to you and for payment processing. We have agreements in place to ensure they comply with our privacy requirements.

  • Payment Processing: Bank Transfer or Cash 
  • Legal Obligations: Where we have a duty or a right to disclose in terms of law or industry codes, or where we believe it is necessary to protect our rights, your information may be disclosed.

HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve follow-up comments automatically. For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time, but they cannot change their username. Website administrators can also see and edit that information.

SECURITY

We are committed to providing adequate protection for the personal information we hold and to prevent unauthorized access and use. We have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect online. Our contracts with third parties state the appropriate security, privacy, and confidentiality obligations. We will continuously review our security controls and related processes to ensure your personal information remains secure.

YOUR RIGHTS: ACCESS TO AND CORRECTION OF YOUR INFORMATION

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. To do so, please send an email to Orders@innsupply.co.za specifying the information you require or would like to change/delete, accompanied by a copy of your ID.

UPDATES TO THIS POLICY

As the user of this website, you are encouraged to regularly review this page for the latest information on our privacy practices.